Need a hand?
Email is the fastest way to reach us. A real human reads every message and most replies go out within a few hours on weekdays. Pick a topic below to start a pre-filled email, or scroll down for quick fixes and answers to common questions.
What do you need help with?
Quick fixes
Most issues have a 30-second fix. Try these before you email — and if they don't solve it, the email link below already knows the topic.
- Copy button is greyed out. Make sure you're signed in (avatar in the top-right of any page) and that your subscription is active on /account. If both look right and it still doesn't work, email us with the template URL.
- Charged but no access. Stripe sometimes takes a minute to confirm. Refresh /account once or twice. If it's been more than 5 minutes, email us your Stripe receipt and we'll fix it manually within hours.
- Want to cancel monthly. Open /account → Manage billing. That opens the Stripe portal where you can cancel in one click. Your access stays active until the end of the billing period you've already paid for.
- Want a refund. Per our Terms of Service all sales are final — once you have access to the prompts the value has been delivered. We do make exceptions for genuine duplicate charges or platform errors. Email us if you think your case fits.
Frequently asked questions
How fast do you reply?
Most emails get a response within a few hours during US business hours (9am–7pm ET, Mon–Fri). Weekend tickets usually get answered Monday morning. If your message is urgent — billing dispute, can't log in — say so in the subject line and we'll prioritize it.
What information should I include?
The email on your account, the template URL where the issue happened (if applicable), and a quick description of what went wrong vs what you expected. Screenshots help a lot. If it's a billing issue, include your Stripe receipt or the last 4 digits of the card used.
Do you have live chat or phone support?
Not right now. Email is the fastest channel — it lets us check your account, pull logs, and reply with concrete answers instead of guessing on a call.
Is there a status page?
Not yet. If something seems broken on the whole site, check our X / Twitter account or email us — we usually post when there's a known incident.
I think I found a bug, where do I send it?
Same email — [email protected]. Include the page URL, what you did, and what you expected to happen. Browser + OS helps too.
Still stuck?
Send us an email with as much detail as you can. Account email, template URL, screenshot — whatever helps us reproduce it.